Privacy Policy

Last Updated: June 16, 2026

Responsery LLC and its website, www.Responsery.com ("Responsery," "we," "us," or "our"), strive to respect and maintain the right to personal privacy of every individual who visits our online and mobile resources, and we thank you for visiting them. We use the words "you" and "your" to refer to visitors, customers, subscribers, and users of our websites, products, services, and mobile resources.

This Privacy Policy explains what information we collect, how we collect it, how we use it, who we share it with, and the steps we take to protect it. Any information collected about our visitors will be used only in the manner outlined in this statement.

For purposes of this Privacy Policy, "online and mobile resources" include our websites, landing pages, applications, mobile experiences, email communications, SMS programs, social media pages, and any other internet-based services operated by Responsery LLC.

WHO WE COLLECT PERSONAL INFORMATION FROM

We may collect personal information from:

• Visitors to our websites and online resources
• Customers and prospective customers
• Subscribers to our newsletters, email lists, and SMS programs
• Individuals who contact us through forms, chat, email, or telephone
• Business partners, vendors, contractors, and affiliates
• Job applicants and members of our workforce

Personal information generally means information that identifies, relates to, describes, or can reasonably be associated with an individual. Examples include name, mailing address, email address, telephone number, IP address, business information, payment information, and other information you voluntarily provide to us.

Where applicable, our definition of personal information includes categories protected under applicable privacy laws, including state consumer privacy laws and international privacy regulations.

WHAT WE COLLECT

There are two primary categories of information we collect.

1. Information Collected Automatically

When you visit our websites or use our online resources, we may automatically collect your IP address, browser type, device information, operating system, referring websites, pages viewed, time spent on pages, clickstream data, and information from cookies and similar technologies. This information is generally used to improve our services, enhance user experience, analyze website performance, and support marketing activities.

2. Information You Voluntarily Provide

We may collect information you voluntarily submit—including when you complete forms, request information, purchase products or services, subscribe to newsletters, join our SMS programs, contact customer support, or participate in surveys, promotions, or events. Such information may include your name and job title, company name, mailing address, email address, phone number, payment information, demographic information such as postal code, marketing preferences, preferences and interests, information relevant to customer surveys or offers, and any additional information you choose to provide.

By using our websites, products, services, or online resources, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

HOW WE USE YOUR INFORMATION

We may use collected information to:

• Provide products and services, and process transactions
• Deliver customer support and respond to inquiries
• Keep internal records
• Improve our websites, products, and services
• Conduct analytics, research, and market research (we may contact you for market research by email, phone, fax, or mail)
• Send newsletters and marketing communications, including periodic promotional emails about new products, special offers, or other information we think may interest you, using the email address you provide
• Operate SMS and mobile messaging programs
• Personalize and customize user experiences and website content according to your interests
• Detect fraud and enhance security
• Comply with legal obligations
• Conduct general business operations and marketing activities

COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the site's functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

Types of Cookies We Use

Essential Cookies: These cookies are essential to provide you with services available through our website and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies: These cookies allow our website to remember choices you make when you use our website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our site.

Analytics and Performance Cookies: These cookies are used to collect information about traffic to our website and how users interact with our site. The information gathered does not identify any individual visitor. It includes the number of visitors to our website, the websites that referred them to our website, the pages they visited on our website, what time of day they visited our website, whether they have visited our website before, and other similar information. We use this information to help operate our website more efficiently, to gather broad demographic information, and to monitor the level of activity on our website.

Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site:

Analytics providers such as Google Analytics: These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. Social media buttons and/or plugins on our site that allow you to connect with your social network in various ways: For these to work, social media sites including; Facebook, X, Reddit, Tiktok, LinkedIn, Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

WHEN AND WITH WHOM WE SHARE PERSONAL INFORMATION

We do not sell, rent, trade, or lease your personal information, and we do not share your personal information with third parties for their own marketing or promotional purposes.

We share personal information only in the limited circumstances described below:

• Service providers and vendors acting on our behalf — such as website hosting and storage, payment processors, email and SMS delivery platforms, customer support tools, and analytics and advertising services performed for us. These providers are authorized to use the information only to perform services for Responsery and not for their own purposes.
• Professional advisors — such as our attorneys, accountants, and auditors, where reasonably necessary.
• Government agencies or regulators — when required by law, legal process, or a lawful request from authorities, or to protect our rights and the rights and safety of our customers.
• Parties to a business transaction — in connection with a merger, acquisition, asset sale, reorganization, or financing event, in which case any successor will be bound by commitments consistent with this Policy.

We use any first-party marketing channels (direct mail, email, SMS/text messaging, and telephone communications) to communicate with you ourselves or through service providers acting on our behalf — not by handing your information to outside businesses to market to you on their own.

Mobile and SMS data. Consistent with the above, mobile phone numbers and the related opt-in and consent information collected for our SMS/text messaging services are never shared with third parties or affiliates for marketing or promotional purposes. See the SMS / Text Messaging Privacy section below for full details.

MARKETING COMMUNICATIONS CONSENT

By submitting any form on our websites, landing pages, advertisements, surveys, or other online properties, you expressly consent to receive communications from Responsery LLC, and from service providers acting on our behalf, through the channels described below. These communications may include direct mail, email messages, SMS/text messages, telephone calls, automated dialing systems, artificial or prerecorded voice messages, and promotional and marketing communications.

You understand and agree that these communications may be sent to the contact information you provide, including wireless telephone numbers, and that your consent applies even if your phone number is listed on any federal, state, or other do-not-call registry. Participation in any Responsery SMS or MMS messaging program constitutes consent to receive recurring automated marketing messages until you opt out in accordance with program instructions.

This consent authorizes Responsery (and providers acting on our behalf) to contact you. It does not authorize the sale or disclosure of your information to outside businesses for their own marketing. As described in the section above, we do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.

Submission of any form on our websites constitutes your electronic signature and your express request to be contacted through the communication methods described herein.

SMS / TEXT MESSAGING PRIVACY (10DLC & TCPA)

Overview of Our Text Messaging Services

Responsery provides text messaging services to communicate with our customers, prospects, and service users through Short Message Service (SMS) and Multimedia Messaging Service (MMS). This section addresses how we collect, use, protect, and manage personal information related to our text messaging services in compliance with 10DLC requirements, the Telephone Consumer Protection Act (TCPA), and applicable state and federal privacy laws.

Our text messaging services are designed to enhance customer communication, provide important service updates, deliver promotional offers, and facilitate customer support. We are committed to maintaining high standards of privacy protection and regulatory compliance in all our messaging activities.

Information We Collect for Text Messaging

• Contact Information: Your mobile phone number, which serves as the primary identifier for our text messaging services and is essential for delivering messages and maintaining communication records.
• Identity Information: Depending on how you sign up, your name, email address, mailing address, and other identifying information that helps us personalize communications and reach the intended recipient.
• Interaction Data: Information about how you interact with our messages, including delivery confirmations, read receipts (where available), response times, and the content of messages you send to us.
• Device and Technical Information: Technical information about your mobile device, including device type, operating system, mobile carrier information, and network data, used to optimize delivery and troubleshoot issues.
• Preference Information: Records of your communication preferences, including message types, frequency, and any opt-out requests.

How We Collect It

• Direct Submission: When you voluntarily provide your phone number through our website forms, account registration, customer service interactions, or in-person sign-ups, you explicitly consent to our use of that information for text messaging.
• Opt-In Processes: We collect consent through clear opt-in mechanisms that explain the nature of the messages, the frequency of communications, and your rights. Our opt-in processes comply with TCPA requirements for prior express written consent.
• Customer Service Interactions: When you contact our team and provide your phone number for follow-up, we may add it to our messaging database with your explicit consent.
• Third-Party Integrations: In some cases we may receive your contact information from authorized third-party service providers who have obtained proper consent, and we verify that appropriate consent mechanisms are in place.

How We Use It

• Service Communications: Transactional messages related to your account, orders, appointments, and service updates necessary to provide our services.
• Marketing and Promotional Messages: With your explicit consent, messages about our products, services, special offers, and company updates.
• Customer Support: Responding to inquiries, resolving issues, and following up on service requests.
• Service Improvement: Analyzing messaging data to optimize timing, content, and overall experience.
• Legal Compliance: Complying with legal obligations, responding to lawful requests, and protecting our rights and those of our customers.

Regulatory Compliance

Our text messaging services operate in compliance with 10DLC (10-Digit Long Code) requirements established by The Campaign Registry and mobile carriers. All of our campaigns are properly registered with The Campaign Registry, have been reviewed and approved by mobile carriers, and are continuously monitored to maintain compliance.

We comply with the TCPA: all marketing text messages are sent only to recipients who have provided prior express written consent that clearly discloses the commercial nature of the messages; our use of automated technology complies with TCPA restrictions; we maintain proper consent records and honor all opt-out requests promptly; and, where applicable, we observe TCPA time restrictions for commercial communications.

Our practices are designed to comply with privacy laws across multiple jurisdictions, including federal laws and state-specific requirements such as the California Consumer Privacy Act (CCPA), and, for customers outside the United States, applicable international laws such as the EU General Data Protection Regulation (GDPR) where applicable. We actively monitor changes in privacy and telecommunications regulations so that our practices remain compliant as laws evolve.

Mobile Information and No-Sharing Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or share your personal data with third parties for their own marketing or promotional purposes. Your information may be shared with trusted service providers solely for the purpose of operating our business and fulfilling our commitments to you. You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data securely and transparently.

Opt-Out Instructions

If you no longer wish to receive text messages from us, you can opt out at any time by replying STOP or UNSUBSCRIBE to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list and you will no longer receive further text communications from us.

Opt-In Consent Language

OPT-IN CONSENT: By submitting your phone number, you are authorizing Responsery to send you text messages and notifications. Message and data rates may apply. Reply STOP to unsubscribe from messages sent by us.

Data Security for Text Messaging

Responsery takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems and are committed to maintaining high levels of data protection to safeguard your privacy.

DATA SECURITY

We are committed to ensuring that your information is secure. We implement commercially reasonable administrative, technical, physical, electronic, and managerial safeguards designed to protect personal information and to prevent unauthorized access or disclosure. Information collected during routine demographic research is kept confidential and within the bounds of this website's fair use as outlined in this document.

However, no method of transmission over the internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.

YOUR RIGHTS AND CHOICES

You may:

• Opt out of marketing emails by using the unsubscribe link
• Opt out of text messages by replying STOP or UNSUBSCRIBE
• Request access to, updates or corrections of, your information
• Request deletion of your information where applicable by law
• Withdraw certain consents where permitted by law

Users who post their own information through comments, image uploads, message boards, instant messaging clients, forums, or chat rooms can delete or change that information at any time using the editing tools provided. Residents of certain states or countries may have additional privacy rights under applicable laws. To exercise applicable privacy rights, or if a problem arises that you cannot resolve using the available tools, contact us using the information at the end of this Policy.

CHILDREN'S PRIVACY

Our websites, products, and services are not directed toward children under the age of 13, and we never knowingly attempt to collect personal information from website visitors under the age of 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete such information.

THIRD-PARTY WEBSITES AND USER-GENERATED CONTENT

Our websites may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites, and the content and material they present does not reflect the views or practices of Responsery. Users who click through to other websites are encouraged to review those sites' privacy policies, as their standards may differ from ours.

Please also be aware that any forums, chat rooms, instant messaging clients, or message boards our website may contain, and any user-generated content posted within them, may become public knowledge.

CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy at any time. Changes become effective immediately upon posting to our website unless otherwise stated. We will notify you of material changes through email, text message (if you have not opted out), or a prominent notice on our website. Please check back from time to time for the latest information on our privacy practices. Your continued use of our websites and services following any updates constitutes acceptance of the revised Privacy Policy.

CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need help resolving a problem that cannot be corrected using the tools provided, you may reach our administrators using our convenient contact form.